Hiring

Interview Guide

A short 15-minute screening call. You are not looking for a natural salesperson. You are looking for someone reliable who can follow a system.

    The AI-era difference. The old IFCA hiring process screened for natural sales talent and judgment. Your setter does not need that because the AI does the thinking. You are hiring for three things only: reliability, spoken English clarity, and willingness to follow a system. A 15-minute call is all you need. Skip the DISC assessment, skip the mock sales test, skip the two-round interview. Get in, get out, make a decision.
  

Before the call

Re-listen to their voice recording from the application. Confirm your read on their English.
Check their application response for thoroughness. Did they seem to take it seriously?
Have this page open during the call. Use the scorecard at the bottom to make your decision.

The Interview (15 minutes)

Open warm and set the frame

1 to 2 min

Keep it friendly. You are checking if they show up prepared and warm on a call, which is exactly what they will do with your prospects.

Say thisThanks for jumping on! Really appreciate you applying. This is going to be a quick 15 minutes, just want to get to know you a little and make sure this is a good fit on both sides. Sound good?

Watch for: Did they show up on time? Are they warm and friendly or flat and robotic? Do they sound like someone a US client would enjoy talking to?

Why this role

2 to 3 min

Ask thisWhat made you want to apply for this specific role?

Follow up if neededWhat about talking to people and helping them appeals to you?

Green: Mentions genuine interest in helping people, growing with a business, or stable long-term work. Red: Only mentions the money, says it is temporary, or mentions starting their own business soon.

System following ability

3 to 4 min

This is the most important section. The AI does the thinking. She needs to follow the system exactly. Test for this directly.

Ask thisTell me about a time you had to follow a very specific process or system at work. What was it and how did you make sure you did it correctly every time?

Ask thisIf the AI gives you a message to send but something about it feels slightly off, what would you do?

Green answer to second question: "I would read it, tweak the wording slightly if needed, and then send it." That shows she understands she is not a robot. Red answer: "I would just send it." or "I would rewrite the whole thing." Both are wrong.

Reliability and hours

2 min

Ask thisThis role requires working US afternoon and evening hours, which means overnight for you in the Philippines. Walk me through what your daily schedule actually looks like right now and how this fits in.

Ask thisHave you worked US hours before? How did that go for you?

Green: Has done it before, has a clear plan, does not hesitate. Red: Vague, says they will "figure it out," or mentions they have other commitments at those hours.

Phone call comfort

2 min

Ask thisPart of this role is running short 10 to 15 minute phone calls with US-based prospects. You read from a script I provide. How comfortable are you with that?

Follow up if neededHave you ever been on a call where you had to follow a script or guide a conversation? How did it go?

Green: Confident, has done customer service or phone work before, asks good questions about the calls. Red: Hesitates, says they are shy on the phone, or has never spoken to customers.

Long-term commitment

1 to 2 min

Ask thisI am looking for someone who wants to grow with this business long-term, not a short-term gig. Where do you see yourself a year from now?

Green: Mentions wanting stable work, growing into more responsibility, building skills. Red: Mentions other plans, starting a business, or is vague about the future.

Their questions for you

1 to 2 min

Say thisThat is everything from my side! What questions do you have for me?

Green: Asks thoughtful questions about the role, the training, how success is measured, or the business. Shows they were paying attention. Red: No questions at all, or only asks about pay.

Decision scorecard

Use this during or right after the call. Must-haves are dealbreakers. Nice-to-haves inform the decision.

Must-Haves (all required)

Phone English is warm, clear, and easy to understand without effortMUST

Confirmed they are okay working US overnight hours and have a plan for itMUST

Showed up on time and was warm and professional on the callMUST

Gave a real answer about following a system, not just "I follow instructions"MUST

Did not mention starting their own business or leaving soonMUST

Nice-to-Haves (inform the decision)

Has previous phone support, customer service, or VA experienceBONUS

Already familiar with fitness, health, or wellness contentBONUS

Has worked US hours before and handled it wellBONUS

Asked thoughtful questions about the role during the interviewBONUS

Mentioned wanting long-term growth, not just a paycheckBONUS

How to decide

HIRE

All 5 must-haves checked AND at least 2 nice-to-haves. Move to the offer.

MAYBE

All 5 must-haves checked but few nice-to-haves. Your gut says yes. You can offer a one-week paid trial (same rate) to confirm before fully committing. Low risk.

PASS

Any must-have is missing. Do not hire. A wrong hire costs you weeks of training time on your live leads. Move to the next applicant.

The offer

If you decide to hire, keep it simple and clear:

    "I'd love to offer you the position. It's $4/hour to start, plus a $50 bonus for every client who signs up after you book their call. We'll start with around 3 hours a day and I'll train you on the full system before you start working live leads. Your first two weeks are a ramp period so you can get comfortable before we set any targets. Does that work for you?"
  

    Slow to hire. The IFCA training says it and it is still true. Do not rush because you need someone fast. A bad hire on live leads costs you more than a week of doing it yourself. Take the time to find someone who passes all five must-haves.
  